What this Policy Does
• The types of personal information we collect from you as a customer or user of the websites located at www.thewatchbox.com, www.govbergwatches.com, www.chronofy.com, and similarly identified platforms, regardless of domain extension (the “Sites”), the Watchbox mobile application software (the "App"), and the related services made available by WBQ Group through other platforms (collectively, the "Service");
• What we use the personal information for; and
• The choices you have regarding our use and collection of personal information.
Personal Information We Collect
WBQ collects the following personal data about you:
Contact and account information. The personal details provided when users sign up to create an account to receive services on the sites. This includes user’s first and last name, e-mail address, telephone number, date of birth, occupation, user identification number and password.
Information about user transactions. The information provided when users wish to purchase, sell or trade products, or engage in other transactions made available through the service. This includes first and last name, e-mail address, telephone number, billing address, payment information, images of products associated with the transaction, and product preferences.
Information Provided in SMS chats. To serve users better, we make available instant customer service messaging tools for communicate with customers. Any personal information provided via this medium will be collected and stored.
Information provided by telephone. We have customer service agents available to speak with customers 24/7. Calls may be recorded and any personal information, including payment information, provided over the telephone will be collected and stored.
Information provided to third parties. We collect personal information about our users from third party platforms that document users’ experience with our Service, such as product reviews and customer surveys.
Recruitment information. If you apply for a job with us, we will collect, process and store the information you have sent us for recruitment-related purposes, such as contacting you or making you a job offer (if you make it through the selection process). By submitting your employment application to us, you give us your consent to process your personal information for a period of two years from the date that you submitted your documents to us in order to consider you for a different opportunity. If you do not want your information processed for this time period, let us know in your employment application and we will delete the data associated with you right after the recruitment process ends. You can withdraw your consent at any time, but it will not affect the lawfulness of processing based on this consent before its withdrawal.
Other Information. We collect any other personal details you choose to provide to us when corresponding with us by e-mail, participating in surveys, sweepstakes, contests, or otherwise visiting and interacting within our service.
How we use personal data
For our business transactions, including, to perform a contract with you, to respond to your inquiries and fulfill your requests, to send administrative information to you, such as information regarding the service, to complete and fulfill any requests buy, sell or trade a product, to fulfill your product search preferences, to perform quality controls and customer satisfaction, to provide authentication, verification, and accurate assessment of a product; and provide you with related customer service, including engaging in communications regarding product repairs, maintenance and shipments. Such use is necessary for the performance of the service between you and us.
To communicate with you in connection with our marketing initiatives, sweepstakes, contests or user or customer surveys. We may use any information you choose to submit in response, provided that you give us your consent to being contacted in this way at the time you provide us with the personal information.
For security purposes, such as to protect our company, our customers, or our platforms.
For legitimate business interests, such as to address complaints you make, to administer our platforms, to better understand how visitors interact with our Services and ensure that our Service is presented in the most effective manner from your computer/device.
For appropriate legal reasons, such as to comply with legal process, respond to requests from public and government authorities, including those outside your country of residence, enforce our terms and conditions, protect our operations, protect our rights, privacy, safety or property, to allow us to pursue available remedies or limit damages we, or other third parties, may sustain.
For internal business reasons, we may anonymize, aggregate and de-identify the personal data that we collect and use such data for our own internal business purposes, including sharing it with our current and prospective customers, business partners, our affiliated businesses, agents and other third parties for commercial, statistical and market research purposes, for example to allow those parties to analyze patterns among groups of people, and conducting research on demographics, interests and behavior.
For consented reasons. We may use personal data for other purposes which you have consented to at the time of providing your data.
With Whom We Share Collected Information
Vendors and Service Providers: We may disclose information about you to vendors, suppliers and service providers we retain in connection with our business, such as website hosting, data hosting, data analysis, order fulfillment, information technology and related infrastructure provision, customer relations management, email delivery, or auditing.
Merger or Acquisition: We may disclose information collected about you to a third party who acquires any part of our business, whether such acquisition is by way of merger, consolidation, divestiture, spin-off, or purchase of all or a substantial portion of our assets.
Disclosure Permitted by Law: We may disclose information collected about you to law enforcement authorities, government or public agencies or officials, regulators, and/or to any other person or entity having appropriate legal authority or justification for receipt of your information, if required or permitted to do so by law or legal process, to respond to claims, or to protect our rights, interests, privacy, property or safety.
Cookies + other web technologies
Cookies: Our Services may use persistent and temporary “cookies” and similar technologies (collectively, “cookies”). Cookies are small text files sent to your computer for record-keeping purposes and this information is stored in a file on your computer’s hard drive. A persistent cookie retains user preferences for a particular website allowing those preferences to be used in future browsing sessions and remains valid until its set expiry date (unless deleted by the user before the expiry date). A temporary cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Google Analytics: We use Google Analytics and other digital optimization providers to help us get a better understanding of how visitors use our website and software application, and to facilitate interest-based advertising associated with users’ Google account and other devices used by them. The information generated by the Google Analytics cookie about users of our Service is transmitted to and stored by Google. If you do not want your activity on this website to be tracked by Google Analytics, you may opt out by using this link: http://tools.google.com/dlpage/gaoptout?hl=en.
We take reasonable steps to protect the information you provide us from loss, misuse and unauthorized access, disclosure, alteration and destruction. We have implemented appropriate physical, electronic and administrative procedures to help safeguard and secure your information from loss, misuse, unauthorized access or disclosure, alteration or destruction. We also require that our vendors implement similar or greater information security measures with respect to personal information that they might process on our behalf.
Where we have given you (or where you have chosen) a password or log-in which enables you to access certain restricted parts of our Service, you are responsible for doing everything you reasonably can to keep these details secret. You must not share your password or log-in details with anyone else.
Because no security system is 100% secure, we make no warranties in connection with the security of the information you provide to us via the Service.
The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information without parental consent, please contact us. If we become aware that a child under 13 has provided us with personal information without parental consent, we take steps to remove such information and terminate the child's account.
Links to third party sites
The Service may contain links to other web sites operated and maintained by third parties. We have no control over the nature, content and availability of those sites. Access to those third-party sites are available only as a convenience. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views or practices expressed within them. We recommend that you become familiar with the privacy statements and contractual terms associated with those third-party sites. Any reliance you place on such information is therefore strictly at your own risk.
We do not disclose your personal information to third parties for the purpose of directly marketing their goods or services to you unless you first agree to such disclosure. If you have any questions regarding this policy, or would like to change your preferences, you may contact us.
WBQ agrees to limit the use of your data to fulfill the purpose for which it was collected. In addition, we agree to collect only data that is adequate, relevant, and not excessive for its purpose. In addition, if you are an EU resident, you have certain rights, including the right to:
• Ask whether we hold and process personal data about you;
• Receive a description of any personal data that we hold about you. This includes a description of the purposes for which we hold your data. It also includes which third-party business partners, or types of partners, we may share your information with;
• Receive a copy of any personal data we have stored about you;
• Ask that we correct or delete personal data about you that may be incomplete, inaccurate or excessive;
• Object to our use of your data at any time (unless our use is required by applicable law);
• Opt out, without charge and on request, to using your information for direct marketing; and
• Lodge a complaint with your local Data Protection Authority.
If you are an EU resident and would like to know more about these rules, to exercise the rights listed above, or to make a complaint about how we collect, use, or share your information please contact us at [email protected] for more information.
We keep personal information as long as it is necessary or relevant for the purpose for which it was collected. We also keep information as otherwise required by law.
Information we collect from you will be transferred to, or stored at, a destination in the United States or another destination outside of the European Economic Area (“EEA”). The countries concerned may not provide the same legal standards for protection of your personal data that you have in the EEA or the United Kingdom. Where we transfer your personal data to countries outside of the EEA we will take all steps to ensure that your personal data will continue to be protected.
By submitting your personal data, you agree to this transfer, storing or processing.